ERP Support
Monthly retainer support covering bug fixes, configuration changes, new reports, and user training — with response-time SLAs you can hold us to.
What you get
Tiered SLA plans
Response and resolution times matched to issue severity.
Unlimited ticket support
Raise issues through portal, email, or WhatsApp without per-ticket fees.
Monthly enhancement hours
A pool of development hours for small enhancements each month.
Proactive system health checks
Regular review of performance, backups, and security settings.
Version upgrade management
Planned upgrades to new ERPNext releases with regression testing.
On-demand training refreshers
Re-training sessions as your team grows or roles change.
How we deliver this
Support plan scoping
We match SLA tier and enhancement hours to your operational needs.
Ticket intake & triage
Issues are logged, prioritised, and assigned against SLA targets.
Resolution & reporting
Monthly reporting on ticket volume, resolution time, and system health.
Frequently asked questions
Ready to get started with ERP Support?
Book a free consultation and we'll scope exactly what this looks like for your business.